Frequently Asked Questions

You've got questions, we've got answers.

The Aluvii FAQ page covers various topics. However, if you still have some unaddressed questions, feel free to get in touch with our support team at support@aluvii.com or our sales consultants at sales@aluvii.com.

What is Aluvii?
Aluvii is an all-in-one, POS software for the amusement and leisure industries and includes all modules needed to run an efficient business. Because Aluvii is cloud-based, it's easy to set up and use, accessible on any device, allows data sharing across multiple locations, and is extremely affordable.
Why do I need Aluvii?
Aluvii is revolutionizing the way amusement and leisure businesses operate and mange business. Never before has an amusement software solution required so little investment and infrastructure and yet delivered so many modules and functions. In addition, Aluvii is far easier to use than the legacy solutions and adds time efficiencies and cost savings to your bottom line.
What industries does Aluvii provide solutions for?
The Aluvii solution is best suited for Amusement Parks, Waterparks, Family Fun centers, Restaurants, Ski Areas, Museums, Zoos & Aquariums. Although Aluvii works great with businesses of all types in the amusement, leisure, and hospitality markets.
I don’t want to spend a fortune; how much does it cost to switch to Aluvii?

We don’t want you to spend a fortune either, which is why Aluvii has a simple, customer driven, pricing model where the costs depend on how big your business is.

All plans include one initial system login, but you can add as many access points as you need. And with our simple, cloud-based, pay-as-you-go plan there’s no big licensing fees, and no additional hardware or IT staff required. It’s one simple monthly payment. Done.

I’m a very busy person; how much time does it take to set up Aluvii?

Aluvii is quick and easy to get up and running. Likely one of the easiest you’ll ever deal with. On average our team will take a few days to a week to work with you to set up and configure your system. This includes migrating your customer list for you.

Once your system is up and running you will need to build your products and services and personalize your system to fit your business. Some users complete this process within a few hours, and others take days or even weeks depending on how many SKUs they have and how much time they can dedicate to the setup.

We do understand that time is money for entrepreneurs, so in order to make setup as quick and painless as possible, we recommend that you prepare the following files before starting the process:

  • List of all products
  • List of prices and tax information
  • List of SKUs or barcodes
  • List of customers

If you need someone to walk you through the process, just get in touch with us and our support staff will assist you.

Is Aluvii compatible with my existing hardware?

We pride ourselves in integrating with most all relevant hardware manufacturers and models (over 200 different devices) including equipment you already own. This includes cash drawers, receipt printers, data card printers, and ticket printers. In addition, all input devices will work with Aluvii including barcode scanners, RFID readers & accessories, webcams, etc. If there is a device that we don’t support, we’ll make efforts to complete integration before you deploy.

In addition, Aluvii’s patent-pending hardware technology allows you to control and manage your company hardware from one central location. Your existing hardware becomes web-enabled making “dumb” hardware smart.

Aluvii also allows users to share devices, which reduces the number of devices required compared to any other software solution in the industry.

Be sure to check out our Recommended Hardware Page for detailed specs on the hardware, peripherals, and computers compatible with Aluvii.

Do I have to host and maintain your own servers?
No. We host everything for you making our job easier. Although you own your company data within the database, we will host it for you on our secure servers.
What operating-systems and browsers does Aluvii support?
Since Aluvii is web-based, it is operating-system and browser agnostic. Meaning, all major operating-systems and browsers are supported including Windows, OSX, Chrome, Firefox, etc. You can access the system from any internet-enabled device, anywhere.
I want to use Aluvii on a tablet; is it going to work for me?

First off, good for you for deciding to use a tablet-based solution. An increasing number of Aluvii users are opting for mobile POS systems because they’re sleek, portable, and allow them to bring the check-out process to their customers.

And yes, Aluvii runs great on a tablet and mobile devices. All you need is an internet connection and access to the Aluvii system.

I’m not a techie person; will I have a hard time migrating my products and customers to Aluvii?
No worries. Aluvii will do the heavy lifting for you. We want to make your transition as seamless and painless as possible. Our migration service is included with our standard setup and implementation program and includes customer data, membership data, employee information, product and inventory data, and gift card data. All we need from you is a recent database backup.
I’m already comfortable with my current software system; is Aluvii really a better option?

Most people who switch to Aluvii never look back. Operators love the software’s user-friendly and intuitive interface, as well as its features and integrations. You don’t have to take our word for it though; check out the examples of happy Aluvii customers on our customers page.

However, we understand that each business is unique and not all tools may be a good fit for you. That’s why we invite you to take a tour of our software on the tour page of this site and see if it meets your needs.

You can also register for a free account to get a hands-on feel of how it works. And finally, you can always talk to our trusty sales consultants for any specific questions or concerns and they’ll help you decide if Aluvii really is right for you. Drop us a line at sales@aluvii.com.

I’ve been using the same merchant processor for years, can I still use it with Aluvii?
You getting paid is very important to us, which is why Aluvii works with leading payment processors including ChargeIt Pro, CMS, USAePay, CardKnox and many local merchant service providers so you can accept various payment types including cash, credit, debit, and mobile payments.
I don’t like to get stuck if I have questions; can I call your support team any time?

We wouldn’t want you to get stuck either. Fortunately, Aluvii support is available 24 hours a day, 7 days a week.

Email support is free with all trial and billed subscriptions so you can send us a message whenever you get stuck. 24/7 Priority phone support is included for free with Aluvii Standard and Plus subscriptions. Additionally, you can consult our Help Center any time to find the answer to your question.

I own a seasonal business. Can I cancel my subscription but still keep my data?

You sure can. We know how valuable your data is to you so we’ve taken the steps to ensure that you never lose it. Aluvii offers a “Safe Archive” service for US$5 a month, where all your business data is retained until you’re ready to use your account again.

If you prefer to download the data yourself, or if you want to permanently cancel your account, you can export your sales history, product list, customer list, and any other reports you might need.

I don’t have a reliable Internet connection; can I still make Aluvii work for me?

While we highly recommend that you run Aluvii with a stable Internet connection, we know that occasionally, your web provider might let you down. That’s why Aluvii has an offline mode that still lets you perform a number of tasks, perform transactions and manage your business.

Needless to say, you should to invest in a reliable Internet connection to make sure that Aluvii (along with other parts of your business) can function without a hitch.

I have more than one site; will Aluvii work for me?
Yes, indeed. Aluvii works great for businesses with multiple locations and it makes it easy to manage your inventory and customer information across all your sites. Do note that you will need additional terminals for your other stores and this costs US$59 per terminal per month.
I don’t feel comfortable with web-based solutions; is my data safe in the cloud?

You can relax with Aluvii. We don’t treat data security lightly. All of our web servers and databases are hosted on Microsoft Azure Platform, which is a $15 billion global datacenter infrastructure. All data transactions are secured through 2098 bit encryption. And in fact, Aluvii doesn’t store any sensitive data (like credit card info) so data breaches are highly unlikely. As far as crashes or outages, transactional and system data is backed up every 5 minutes to prevent data loss. All servers are replicated and mirrored across at least two geographically diverse locations globally so in the event (again, highly unlikely) that something goes wrong, your data will remain safe.

If anything, your data is actually safer when you store it in the cloud compared to saving it locally. Why? Because in case (knock on wood) something happens to your devices (i.e. you get the blue screen of death or they get stolen) you’ll still be able to access and take control of your information using other devices that can log into Aluvii.

I like Aluvii but don’t know where to start; what should I do next?

Talk to us! Really. We’d be happy to discuss your questions or concerns so you can make the right decision. Also swing by Aluvii University for video tutorials, articles, and other resources about how to use Aluvii.

But the best and sure-fire way to determine if Aluvii is a good fit for your business is trying it out for yourself. Try us for free for a month, and take advantage of our email support while you’re at it so you can get all the answers you need.

Experience if for yourself!

Managing your entire park operations can be overwhelming. Aluvii makes it easy.