Aluvii's Six Methods of Support

Aluvii provides six methods of support to help your business succeed.  We’re here to help!

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Method 1

One-on-One Training

During setup and implementation, you will participate in a series of one-on-one trainings with your dedicated trainer.  If you ever need a refresher, your trainer has a scheduling link that you can use to schedule time on their calendar whenever you need it.

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method 2

Learning Center

Aluvii’s learning center contains training lessons by module to assist new employees in learning the software.  Lessons contain text explanations, step-by-step walk-throughs, and videos.  Progress through the lessons is tracked and comprehension is tested with assessment quizzes.  

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method 3

Interactive Self-Help

Aluvii has a variety of self-help resources directly in the software including step-by-step interactive walk-throughs and knowledgebase articles complete with in-depth explanations, screenshots, and videos.

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method 4

Email Ticket

If you are still having trouble finding the answer to your questions, submit a support ticket or email [email protected] with an explanation of the issue.

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method 5

Live Chat

If you have a quick question or need help troubleshooting hardware devices, open a chat window by clicking on this link, by clicking on the Need Help? triangle in the bottom left-hand corner of every page of the employee portal of the application, or by clicking on the chat icon in the bottom right-hand corner of support.aluvii.com.

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method 6

Phone Support

If you need to speak to someone on the phone, call support at (801) 901-7900 ext 2.